FAQs

Can I call to request items for contact-free curbside pickup?

Yes. If you know someone who does not have access to the internet, they can call the library to select items - (920) 832-6177. Library staff will call to schedule an appointment when items are ready.

 

What are the checkout limits?
Due to expected volume and limited staffing, the checkout limit for Available items on our shelves is 5 items per card, per request. If you have items on our holds shelf, you may also request those in addition to the 5-item limit.

 

Can I put things I want on hold?

Yes. You can place holds on items again through our catalogue at infosoup.org. Once you receive notice that your item is available for pick-up, you can request curbside pick-up with this form.

Please be aware that some holds may be held in quarantine and will not be immediately available.

 

Can I sign up for multiple appointments?

You may sign up for one appointment per cardholder per week.

 

What if I am late for my appointment?
If you miss your appointment, please call us – 920-832-6177. We will try to reschedule you. We will hold your items for you as they will already have been checked out to you. If we cannot get them to you for over a week, they will be checked in.

 

What if I need to cancel my appointment?
Please call library staff if you need to cancel your appointment - 920-832-6177. We will do our best to reschedule you.

 

Can we return materials? 

Yes, our outdoor book drop is open. Materials checked out before the building closed (not materials checked out via curbside) have a due date of Monday, July 13.

 

My home library is not Appleton; can I still use your service?
Yes. As long as you have a valid library card in good standing, you are welcome to use our service.

 

Are the items we pick up clean?
We cannot make any guarantees, however our staff are washing their hands when handling your materials. You are welcome to wipe materials down when you receive them. Please be mindful that some wipes hold a lot of liquid and may damage materials.

In addition, any items that are returned are being quarantined for the CDC-recommended 72 hours.